Cooking School Booking Agent

Location: Florence, Tuscany, Italy - Full-Time Position


Job Description: Join our vibrant team in the heart of Tuscany! We are seeking an enthusiastic and experienced full-time Booking Agent, ideally located in or near Florence, Italy. As a key member of Mama Florence’s culinary school, you will be the first point of contact for our international clientele, helping to create unforgettable culinary experiences.

Key Responsibilities:

  • Embrace the essence of our cooking school, understanding our unique culinary and cultural identity to excel in your role.
  • Efficiently manage booking requests, ensuring each client feels welcomed and valued.
  • Regularly communicate with clients via email and phone, offering personalized service.
  • Occasionally provide on-ground assistance and participate in our culinary events.
  • Utilize our booking management system effectively for processing reservations.
  • Liaise with suppliers for service availability, pricing confirmation, and proposal preparation.
  • Handle contracts, payment collections, and client inquiries with professionalism and care.
  • Be readily available for client support, including off-hours during peak seasons.
  • Skillfully manage translations between Italian and English.
  • Collaborate with management and marketing teams to strategize sales plans and content creation.
  • Maintain essential documents, manage email calendars, and assist in reporting and analysis.


  • At least 3 years of experience in online and offline travel sales.
  • A deep love and understanding of Italian cuisine, wines, and regional specialties.
  • Proficiency in Excel and adept at handling calculations.
  • A passion for staying abreast of trends in travel, gastronomy, and oenology.
  • Strong analytical, proactive, and problem-solving abilities.
  • Excellent relationship-building skills with team members, partners, and vendors.
  • Ability to prioritize and multitask in a dynamic, deadline-driven environment.
  • Exceptional communication, organizational, and presentation skills.
  • Fluency in Italian and English.

About Us: Mama Florence’s Cooking School is a gem in Tuscany, leading the way in culinary experiences and team-building activities. We are a passionate and creative team, driven by a shared love for Italian cuisine and culture. Our leadership values innovation, autonomy, and the pursuit of excellence. Join us for a rewarding career where your initiative and creativity can flourish in a fun and supportive environment.

Salary & Benefits:

  • Starting from €25,000 yearly RAL.
  • Additional benefits include meal vouchers, phone, computer, and travel expenses.
  • Performance-based bonuses.

Be a part of our culinary adventure in Tuscany, where your work contributes to creating unforgettable experiences for food and wine enthusiasts from around the world


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Questions? Email US

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Le Baccanti Tours S.r.l Viale F.Petrarca 12 | 50122 Firenze | +39 055221138 | [email protected] | P.IVA 05446100488
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